Emails
Manage transactional emails and send campaigns from Setup → Emails.
Transactional emails
Confexo automatically sends emails when attendees take key actions. All emails use your event branding.
| Sent when | |
|---|---|
| Order confirmation | Ticket purchase completed |
| Ticket pass | Ticket issued — includes QR code and wallet pass links |
| RSVP confirmation | Free RSVP submitted |
| Form submission | Custom page form submitted |
| Draft saved | Form draft saved — includes access code to resume later |
| Cancellation | Ticket or order cancelled |
Email branding
From the Emails page, you can customise:
- Sender name — the name shown in recipients' inboxes
- Accent color — the color used in the email header band
- Logo — your event or organisation logo shown at the top of every email
- Email style — light or dark background
A live preview updates as you make changes so you can see exactly how emails will look before saving.
Customising email content
Expand any email type in the Email Templates section to override the default subject line, heading, and body text. You can use variables to personalise the content:
| Variable | Replaced with |
|---|---|
| {{eventName}} | Your event name |
| {{attendeeName}} | The attendee's full name |
| {{ticketType}} | The ticket type name (e.g. General Admission) |
Leave a field blank to use the default wording.
Email campaigns
Send one-off emails to your attendees, RSVPs, or directory contacts. Scroll to Campaigns at the bottom of the Emails page.
- Click New campaign and choose a starter template (Event Update, Reminder, Thank You, or Custom).
- Select your recipients — all registrations, a specific ticket type, RSVPs, directory contacts, or a custom list of email addresses.
- Edit the subject, heading, and body. A live preview updates on the right.
- Click Save draft to save without sending, or Send now to deliver immediately.
Note: Campaigns cannot be unsent. Double-check your recipient list and content in the preview before sending.
Questions? Email us at support@confexo.com.